Support & FAQ
What is Sensa?

Sensa is an AI-powered emotional wellness system that combines a modular smart device with an intelligent voice app. Together, they create personalized emotional support, stress relief, and companionship through adaptive AI voices and synchronized device responses.
Is Sensa safe to use?

Yes. Safety and privacy are our top priorities.

  • Materials: The Sensa device is made from medical-grade silicone, waterproof (IPX6), and designed for long-term durability.
  • Data Protection: All app data is encrypted, ensuring your personal conversations and preferences remain private.
  • Discreet Design: Minimalist, elegant, and discreet—perfect for bedside, desk, or travel.
How does the subscription work?

We offer two flexible membership options:

  • Monthly Plan: $39/month
  • Annual Plan: $350/year (includes a free device with subscription)

Both plans unlock full access to our AI Lover voice library, personalized memory features, exclusive scenarios, and app-device integration.
How do I receive the hardware device?
  • If you choose the Annual Plan, the Sensa Emotional Wellness Device is included free of charge and shipped directly to you.
  • If you are on the Monthly Plan, you can purchase the device separately at an exclusive member price.

Shipping is available across the U.S., with international expansion planned in the near future.
What is an AI Lover?

An AI Lover is your digital emotional companion. Each AI Lover has a unique voice, personality, and interaction style—ranging from gentle and nurturing to bold and playful.Through real-time voice dialogue and synchronized device responses, your AI Lover adapts to your emotional state, providing stress relief, motivation, intimacy, or comfort.
Can I try before subscribing?

Yes. You can Try a Voice for free on our website. This gives you access to short voice demos from selected AI Lovers. To unlock the full voice library, memory features, and device integration, you’ll need to subscribe.
What payment methods are accepted?

We support major secure payment options, including:

  • Credit cards (Visa, MasterCard, American Express)
  • PayPal
  • Encrypted checkout for added privacy

Your payment details are fully protected with end-to-end encryption.
What is the warranty policy?

All Sensa Emotional Wellness Devices come with a 12-month limited warranty covering manufacturing defects.
If you encounter any issues, our support team will assist with replacement or repair.
Can I cancel my membership?

Yes, you may cancel anytime.

  • Monthly Plan: Cancel before the next billing cycle to avoid further charges.
  • Annual Plan: You’ll keep access until the end of your 12-month term.

Your account and device will remain functional, but access to premium voices and features will stop once your membership ends.
Who is Sensa for?

Sensa is designed primarily for women aged 22–40 who seek emotional support, stress relief, and self-care. However, anyone interested in AI companionship and emotional wellness technology can benefit from it.
How do I contact support?

Our dedicated team is here to help.

  • Email: support@sensa-ai.com
  • Response Time: Within 24 hours on business days
  • Community Support: Join the Sensa Community page for tips, blogs, and user stories.

Both options include the same premium features, so you can choose the plan that fits your lifestyle best.